Common questions and answers about using ChildLock.
ChildLock uses Apple's FamilyControls and ManagedSettings APIs — the same frameworks Apple's own Screen Time uses — to shield apps and websites your child hasn't been approved for. The permission is Apple's requirement, and the enforcement runs entirely on-device. ChildLock's server never receives the list of apps you've shielded.
Open ChildLock, tap the shielded app in the list, choose a session length (5, 10, 15, or 30 minutes), and confirm with your Face ID or Touch ID. The app unshields for the chosen window, then automatically re-shields.
Subscriptions are billed by Apple. To change your plan, pause, or cancel auto-renew, go to apps.apple.com/account/subscriptions (or in iOS: Settings → your Apple ID → Subscriptions).
Open ChildLock, tap the paywall or the settings, and choose Restore Purchases. As long as you're signed in with the same Apple ID that paid, your active subscription re-applies.
Refunds for iOS subscriptions are processed by Apple, not by ChildLock. Request a refund at reportaproblem.apple.com. We can't process refunds on Apple's behalf, but if you've been double-billed or hit a bug we caused, email help@childlock.xyz and we'll document it for you.
Support: help@childlock.xyz
Billing: subscriptions@childlock.xyz
Privacy: privacy@childlock.xyz
We reply within 72 hours on business days.